Managed Care Organization (MCO)

iRecord has a provision that records the participant's Managed Care Organization (MCO) details.

You can view the MCO details on the Medical tab in Demographics, as shown. Your user role determines the permissions on this tile. Refer to User Permissions for more information.

MCO Tile

The MCO tile displays the participant's MCO details. It is possible that the participant may not have an MCO. In such a case or if the participant has not provided the MCO information, the tile remains blank.

To add an MCO

1. On the MCO tile, click the Name text box and the pop-up controls appear, as shown below, for entering the details of the MCO.

2. Enter the information within the fields. For more information, refer the following table. All fields are mandatory unless indicated otherwise.

Field	Description
Name	Enter the name of the participant's MCO.
Case Manager First Name	Enter the first name of the participant's case manager at the MCO.
Case Manager Last Name	Enter the last name of the participant's case manager at the MCO.
Member#	Enter the member number of the participant's MCO.
Group#	Enter the group number of the participant's MCO.
Contact #	Enter the contact number of the participant's care manager at the MCO.
Ext #	Enter the extension number, if available, for the care manager at the MCO. It is required to include a contact number for the addition of an extension. There is a character limit of six digits for the extension number.
E-mail Address	Enter the e-mail address of the participant's case manager at the MCO. This is an optional field.

3. Click .

4. View the information on the MCO tile.

To edit an MCO

● On the MCO tile, click the field that you would like to modify. An inline pop-up controls appear for each field. Edit the field and then click .

To delete an MCO

1. Click icon on the MCO tile header.

2. A dialog box appears confirming the delete, as shown.

3. Click .